Faqs Help is at hand!

We'd be happy to answer any questions you have about business shipments. Below are the questions we get asked the most – your answer might be in there. If you're still unsure, you can get in touch with our contact center.


What are the maximum size and weight for my business shipment?

How can I best package my shipment?

How do I create an account on my.dhlparcel.nl?

Which browser should I use to access My DHL Parcel?

Track and trace says that I need to contact DHL. Why?

What is the weight by volume? And how do I calculate that?

I can't download my labels from My DHL Parcel. What can I do?

How can I import shipments and addresses into My DHL Parcel?

What is an Agreed Place?

Why an Agreed Place?

How does the Agreed Place service work?

How safe is delivery to Agreed Place?

What if your customer can’t find his/her parcel at the Agreed Place?

Who is liable once DHL has left the parcel in the Agreed Place?


How long will my parcel take to reach its destination?

Do I have to pay import duties on the items I buy?

Can I track my shipment even if I don't have a shipment number?