Faqs Help is at hand!

We'd be happy to answer any questions you have about business shipments. Below are the questions we get asked the most – your answer might be in there. If you're still unsure, you can get in touch with our contact center.

Sending

What are the maximum size and weight for my business shipment?

How can I best package my shipment?

How do I create an account on my.dhlparcel.nl?

Which browser should I use to access My DHL Parcel?

Track and trace says that I need to contact DHL. Why?

What is the weight by volume? And how do I calculate that?

I can't download my labels from My DHL Parcel. What can I do?

How can I import shipments and addresses into My DHL Parcel?

Where can I find the login page for TrackNet?

Receiving

How long will my parcel take to reach its destination?

Do I have to pay import duties on the items I buy?

Can I track my shipment even if I don't have a shipment number?