Faqs Who is liable once DHL has left the parcel in the Agreed Place?

  • DHL is liable until the moment the parcel is left in the Agreed Place. We log every delivery, and our customer service department has access to all logging details.
  • Just like when we deliver your parcel in person at the door, the customer is liable for damage to, loss of, or theft of your parcel after DHL has left it in the Agreed Place.
  • Each time a customer opts for the Agreed Place service, we point out the rules of the game, tips and General Terms and Conditions. When customers change a delivery option, they first have to agree to these terms and conditions.
  • There is an additional condition in our contracts with senders – view our additional terms and conditions here.

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