Once your parcel has been handed over to us, your customers can amend the delivery arrangements on the DHL track and trace page. They enter their shipment number and postal code, and in ‘make other arrangements’, they select ‘a safe place around the home’. They then enter their email address and indicate where they would like the courier to leave the parcel. This needs to be a safe, sheltered spot around the property. Recipients are therefore not allowed to select another address.
We keep your customer updated on the delivery status by email. Your customer can also use track and trace to see whether and when we delivered the parcel at the Agreed Place. This delivery option is of course also available in the My DHL app.
If your parcel needs to be delivered with a delivery receipt (signature or PIN code) or age check, customers will not be shown the Agreed Place option. If the parcel is on its way to a DHL ServicePoint, customers will no longer be able to amend the delivery appointment.