Because lots of recipients want it – it's that simple! Increasingly, our couriers find notes asking them to leave the parcel somewhere. And research (including a pilot in the Netherlands) shows that the option is a huge boost to customer satisfaction. In fact, recipients rate this service higher than all our other delivery options. That’s why we’ve turned it into an official, formal process. This means senders, couriers and recipients know exactly what they can and can’t expect from the service.