DHL has commissioned its 2,100th ServicePoint. This is an important milestone, in which every Dutch person has a DHL point at a reasonable distance, comparable to other primary facilities. The 2,100th ServicePoint is Plentyparts in Borne.
Service points play a crucial role in the delivery network. Consumers use these in three ways. To receive their packages, because they do not want to wait at home, to deliver their returns and to be able to send packages themselves. Home services remain important, most consumers still opt for them, but consumers also want to be able to reach DHL themselves. In addition to the ServicePoints in stores, there are also unmanned parcel safes that perform this function. In addition, there is a growing stock of so-called neighborhood points, at private individuals at home, which DHL also uses.
Central to all developments is the convenience of the consumer that must be served. Recipients want and expect more and more control over the delivery of their online orders. In addition to easily tracking where their package is located, via track & trace, they also want to be able to intervene in the delivery themselves. Then, as of November, this is also possible if the recipient is unexpectedly not at home. From November, in addition to a card in the bus, they will also receive a 'delivery person-missed-notification' by e-mail. The recipient can then make a new delivery appointment up to one minute before midnight. If the recipient does not want it, the package will be ready the next day at the nearest DHL ServicePoint.
DHL eCommerce invests in its services to offer recipients more and more control. Martijn Kleij, VP Marketing & Retail of DHL eCommerce Benelux: "The knife cuts both ways: we meet the wishes of the consumer and we can better guarantee our delivery quality. We limit unnecessary stops and that contributes to sustainable delivery. It is one of the measures with which DHL is working towards completely emission-free delivery by 2050."
