The My DHL app has won five Communicator Awards. Meanwhile, 2 million recipients have put My DHL on their smartphones since its launch more than a year ago. The app also has a new option: a fixed delivery preference per delivery address. By choosing a fixed preference, even more packages can be delivered the first time according to the delivery wishes of the consumer. That is the most sustainable option that at the same time offers even more customized delivery.
Via the app, the recipient follows all packages that are on their way to him via DHL Parcel. Until the last moment, the delivery time or the delivery location can be changed as desired. What is new is that every app user can also indicate in advance that an agreed place around the house or a specific service point is always preferred. And if the user wants something different, the preference can simply be changed until the moment of delivery. The fact that recipients want flexibility is also evident from the times that a delivery is still adjusted at the last minute. This happens almost a million times a month. More than 10,000 app users have already set their delivery preference; of these, more than half opt for an agreed place and more than 45% for a DHL service point nearby.
The my DHL app has won Communicator Awards in five categories. For 'Productivity' and 'Lifestyle', the app won silver. My DHL received gold in three categories: 'Best Practices', 'Integrated Mobile Experience' and 'Best User Experience'. Founded more than three decades ago, the Communicator Awards receive nearly 5,000 entries annually from companies, agencies and studios of all sizes, making it one of the largest awards ceremonies of its kind worldwide.
DHL Parcel innovates in many areas in line with its 'Delivering Excellence in a Digital World' strategy. In addition to investments in technological innovations, this concerns sustainable buildings and an electric fleet. Since the beginning of this year, delivery to consumers in the Netherlands has been climate neutral. DHL Parcel is the market leader in the Business Market in the Netherlands and the second and fastest growing player for parcel delivery to consumers. There is a clear demand among consumers for an app, in order to have more control over the delivery of packages via the smartphone.