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Frequently asked questions

Sending

Shipping with DHL Parcel

Dimensions and weight

Fuel surcharge

Customs forms

Amending delivery

Brexit

DHL ServicePoints

Label printing service

DHL hubs

Insurance

Prohibited goods

Dangerous goods

Damages and claims

Tolls

Return service for pallets

Anonymous sender

RAS

Returns

Delivery times

Missed delivery

Delivery at a DHL location

Holiday season planning

Return shipment delayed or missing

Receiving

Building site delivery

Signature upon receipt

Not there?

Return shipments

Track and trace

Saturday delivery

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Customer service