Support Missed our driver?

If you have missed our driver, they'll leave a card notifying you that they'll try to deliver again the next workday. If there's no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL sorting center. You have five days in which to collect the parcel, after which it will be returned to the sender.

If you'd like to plan a third delivery attempt or have the parcel delivered to a different address, you can arrange this with the sender of your shipment.

Missed our driver options for consumers
If consumers are not at home when we deliver, we'll always leave a card informing the recipient how to plan in the next delivery time. Read more about our delivery options.

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