Certain rules apply to the content of your parcel. As a shipper, you are supposed to know what products you can and cannot ship. For security reasons we do not ship the following items:
- Art, antiques, and precious stones and precious metals
- Money, coins, debit cards and credit cards, SIM cards, securities, and valuable documents such as passports
- Products that can spoil
- Food and medicine (unless allowed to be transported unconditioned and the items are properly packaged)
- Alcoholic drinks (only sent within the Netherlands and the Age Check option)
- Human organs and human remains, including ashes
- Animals (including insects), parts of animals and hunting trophies
- Plants, except flower bulbs
- Christmas trees
- Fertilizer
- Excise goods to destinations outside the Netherlands
- Dangerous goods (chemicals, paint, batteries, perfume etc.). Under certain conditions, some dangerous goods may be shipped in limited quantities. If you would like to know more about dangerous goods or goods you can send with DHL eCommerce, then please read this guide or speak to your DHL account manager.
- Parcels with an inherent defect which, because of their nature, can damage people, merchandise, or equipment.
- Products whose transport is legally prohibited in the country of origin, transit, or destination
- Products that require special facilities, safety precautions, or permits
- Products that can be considered offensive, such as pornography or goods that are politically sensitive, must be packaged correctly and the packaging may not be perceived as provocative
- Prohibited items such as firearms, explosives, military equipment, etc.
- Narcotics/drugs and products related or similar to them, including (but not limited to) drugs/substances/products subject to the Opium Act and/or products containing CBD (Cannabidiol), both natural and synthetic
- Watches with a value of €5.000 or more
- Illegal goods such as counterfeit product
- Goods, software and technology that may have military applications or contribute to the production or proliferation of weapons of mass destruction (for example, nuclear weapons, chemical warfare gases or biological weapons). These are "dual use" goods as described in EU regulations 428/2009 and 2019/2199.