Claim form for businesses

Submit a claim

As a logistics service provider we offer the best care possible for your shipments. Unfortunately, it's alway possible that something goes wrong: your shipment could be damaged. Use this form to submit a claim. Adding your customer service case number can speed up the process. That's why it's important to report damages or loss as soon as possible with our customer service.

Did you ship your parcel within the Benelux?

Yes

Yes

No

No

Does your shipment number start with "3S"?

Yes

Yes

No

No

Shipment number

Postal code receiver

Street number receiver

Shipper name

Casenumber DHL

Your DHL account number

Your company name

Contact name

Shipper e-mail address

What are the contents of your parcel?

What is the weight of your shipment?

What amount do you claim?

Is your shipment insured with DHL Parcel?

Yes

Yes

No

No

In case your shipment was sent within the Netherlands, DHL is liable for €3,40 per kilo (AVC). For international shipments DHL is liable for approximately €10 per kilo (CMR).

Add a copy of the purchase or sales invoice or any other proof of value

Choose a file

One file only. 8 MB limit. Allowed types: doc, docx, pdf, jpg, jpeg, png.

Add a picture of the damaged contents

Choose a file

One file only. 8 MB limit. Allowed types: doc, docx, pdf, jpg, jpeg, png.

Optional: add another picture of the damaged contents

Choose a file

One file only. 8 MB limit. Allowed types: doc, docx, pdf, jpg, jpeg, png.

Add a picture of the damaged packaging

Choose a file

One file only. 8 MB limit. Allowed types: doc, docx, pdf, jpg, jpeg, png.

Optional: add another picture of the damaged packaging

Choose a file

One file only. 8 MB limit. Allowed types: doc, docx, pdf, jpg, jpeg, png.

Include a photo of the inner packaging or padding material if necessary

Include a photo of the inner packaging or padding material.

Choose a file

One file only. 8 MB limit. Allowed types: doc, docx, pdf, jpg, jpeg, png.