If you don't have the code to collect your parcel from a DHL locker, please go through the following step-by-step plan.
1. Check your spam
Check your email junk folder. The email with the collection code sometimes ends up in your spam.
2. Double check the location
Check whether your package has really been delivered to the locker. It is possible that our courier has moved to another (manned) DHL ServicePoint. For example, because the locker had a malfunction, or because there was no compartment available to fit your shipment. Therefore, please take a good look at track and trace to see at which collection point your parcel is located. For a manned DHL ServicePoint you do not need a pick-up code.
3. Contact customer service
Was your shipment delivered to a locker and was the code not in your spam? Then please chat with our customer service. Make sure you have the shipment number at hand. Our customer service will make sure you receive a pick-up code as soon as possible.