Missed dhl delivery card
The quickest way to your door

If there's a yellow card in your mailbox, go online before 11:59 PM on the same day to change the delivery time or address. That way, you'll have your parcel in no time.

Flexible service
Missed a delivery? Don't worry

We do everything we can to get your parcel to you as quickly as possible. Don't worry if the new delivery time specified on the card isn't convenient for you. You can easily change the time by first entering your postal code and delivery code (bottom right-hand corner of the card). Remember: Any changes must be made before 11:59 PM on the same day.

Delivery options

Were you out of home during our delivery attempt of your parcel? You can choose a different moment or location for a new delivery.
See our delivery options right here.

Pick it up from a DHL ServicePoint

Want to pick up your parcel any time? We can deliver it to one of our DHL ServicePoints. You can choose from five DHL points near you, which may be a store or locker. We'll tell you when it's ready.

Delivery to your neighbors

If you know you won’t be at home, ask your neighbors to sign for the delivery. Remember to tell us their address, so our courier gets the right person.

Arrange a new home delivery

We'd be happy to come again. Use the info on the yellow “missed DHL delivery” card to arrange another delivery time or day, including on a workday evening or a Saturday.

DHL not-home card

Choose a delivery moment which suits you best? You can find the delivery code at the right corner of the not-home card.

Change your delivery

Frequently asked questions

We're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.

How long will the DHL ServicePoint keep my parcel?

What happens if I have my parcel delivered to a DHL Locker?

What should I do if my parcel is delayed or lost?