How to return a parcel

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Do you want to return a shipment? Most companies and webshops have a return policy. They determine how you can return a package, who pays for it and whether it has to be done via a certain carrier.

Often you will receive an included return label in the order or you can follow a number of steps via a return portal of the webshop. In some cases it is also possible to return a package printless (via a QR code). If you have questions about returning your purchase, please contact the company or webshop where you placed your order.

Do you have to create and pay for the return yourself? Then create a new shipping label yourself.

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To return a parcel, you hand it in at a DHL ServicePoint. Please note that printless returns are not possible at a DHL Locker.

In some cases we will pick up the return shipment at your location. We do this for certain shippers who will inform you in advance about this option.

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