Support Can I still make changes to the delivery? 

Yes, you can do this in track and trace as soon as we have received your parcel and have processed it in our sorting center. Usually this is on the evening or morning before we make it to your door. You will then be able to move the delivery time to a different moment. Alternatively, you can have the parcel delivered to a neighbor or a ServicePoint. We can also leave your parcel at a safe place around your home, also known as Agreed Place

In some cases, you may not be able to change the delivery or you will not be able to pick from all the options. For example, if you need to sign for receipt or if your parcel is en route to a nearby ServicePoint.

Do you have another question?