Support My parcel was damaged

Despite our high quality standards, damages to shipments do sometimes occur in the shipping process. If we find this is the case, we will not deliver the parcel to you. 

Did our courier not notice any damage to your shipment? Or is the contents of the shipment damaged? We are sorry to hear that. Then please contact the sender as soon as possible, for example the webshop where you placed your order. The sender can then claim a compensation at DHL. The sender can provide you with a suitable solution, such as sending a replacement shipment or refunding your purchase.

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