My DHL app
Arrange your delivery as you wish

Parcels always coming and going? With the My DHL app, you can easily keep track of your shipments. And that’s not all – you can also determine when and where they are delivered. If you need to go out when your parcel’s due to be delivered or prefer to collect your parcel from a DHL point, then you can quickly schedule a new delivery on your phone or tablet.

Download the app

Frequently Asked Questions

We're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.

How can I track my international package?

Does your parcel cross our border? Follow it every step of it’s journey with our international track en trace. Even in most remote areas. Neat!

What should I do if my parcel is delayed or lost?

In that case, please contact the sender. For example, the customer service of the webshop or the platform where you ordered, or with the person who sent something to you. They will help you further and can start an investigation at DHL if something is wrong.

What is the current status of my return shipment?

As soon as you have dropped off your parcel at a DHL point, you will receive a track and trace link. This allows you to track your parcel online.

If you returned an online order but don't see a new status in track and trace after the parcel has been sorted, you can assume that the parcel has been transferred to the online store where you ordered the parcel.