My DHL app
Arrange your delivery as you wish

Parcels always coming and going? With the My DHL app, you can easily keep track of your shipments. And that’s not all – you can also determine when and where they are delivered. If you need to go out when your parcel’s due to be delivered or prefer to collect your parcel from a DHL point, then you can quickly schedule a new delivery on your phone or tablet.

Download the app

Frequently Asked Questions

We're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.

How can I track my international package?

Does your parcel cross our border? Follow it every step of it’s journey with our international track en trace. Even in most remote areas. Neat!

What should I do if my parcel is delayed or lost?

Contact the sender, which could be an online store's customer service department. They may ask DHL to investigate your case.

What is the current status of my returned order?

If you returned an online order but don't see a new status in track and trace after the parcel has been sorted, you can assume that the parcel has been transferred to the online store where you ordered the parcel. If you have any questions, please contact the online store that you ordered from.