Returns Luxembourg

Packaging  
Please pack your return shipment in a stable package. The outer packaging must be sturdy. The heavier or bulkier the shipment, the tighter and more stable the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape. 

Label  
Please attach the return label to the package so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package. If you stick the label on the old package, please attach the new label so that the old label is completely covered. 

How to return  
You can send your return via any post office and Point POST. For further information. Here you find the drop off points. Does your shipper offer you a free pick-up? Verify via this website and order your free pick-up.

Receipt  
Once you have dropped your parcel into one of the ServicePoints you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and is a proof of handover.   

Track & trace  
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking