Returns Germany
In order to return your parcel, please follow the instruction concerning returns from Germany.
Packaging
Pack up a shipment so that the content will be secured. Use a rigid box adjusted to the size of the content, for example original packaging. Do not use damaged boxes and ensure that the box is solid enough to carry the weight of a shipment. If there are empty spaces in a used box fill it with the bubble foil or creased paper to protect the content.
Label
Remove all old barcode labels or make them non-readable because old barcodes might interrupt the operational return process. Stick the return label on the box, preferably on the biggest side of the box.
How to return?
- Parcels smaller than 60x35x35cm can be dropped off at the next DHL Parcelstation.
- Parcels smaller than 120x60x60cm can be dropped off at the next DHL Parcelshop.
- Please bring parcels bigger than 120x60x60cm to the next Post Office.
Find your closest Parcelstation, Parcelshop or Post Office with the Parcelshopfinder.
Proof of deposit
After you drop off your parcel, you will automatically receive a proof of deposit via e-mail or the DHL Parcelshop will print it for you.
To receive a proof of deposit for a collected parcel by DHL Parcel, please download and fill out the form and hand it over to the DHL representative to sign it.