Submit a claim Claim form business

As a logistics service provider we offer the best care possible for your shipments. Unfortunately, it's always possible that something goes wrong: your shipment can go missing or could be damaged.

Use this form to submit a claim. Adding your customer service case number can speed up the process. That's why it's important to report damages or loss as soon as possible with our customer service.

Did you ship your parcel within the Benelux?
Does your shipment number start with "3S"?
What is the reason for your claim?
Is your shipment insured with DHL Parcel?
In case your shipment was sent within the Netherlands, DHL is liable for €3,40 per kilo (AVC). For international shipments DHL is liable for approximately €10 per kilo (CMR).
 
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