There are certain situations in which we do not offer this option:
- The sender may have chosen not to allow the parcel to be left in an Agreed Place. If this is the case, you won’t see the option under ‘make other arrangements’.
- Agreed Place is not an option in conjunction with some additional services, such as when an age check is required on delivery.
- If your parcel is on its way to a DHL ServicePoint, you will not be able to amend the delivery appointment.