Get your parcel as quickly as possible
If we're coming at an inconvenient time for you, or if you missed our DHL driver and found a yellow card on your doormat, then choose where and when you want to receive your parcel. That way, you can be sure you'll get your parcel as quickly as possible.
If the scheduled delivery time isn’t convenient for you, or if you’d rather collect your parcel from a DHL ServicePoint, use the My DHL app to change the time and location of delivery with ease. You can do this starting on the day before your scheduled delivery.
Missed a DHL delivery?
If you weren't at home, our driver will leave you a yellow card. You can use this card or the email from DHL to make a new delivery appointment. With the My DHL app you can easily choose a DHL ServicePoint, have your parcel delivered to your neighbors, around your home or arrange another home delivery.
Explore our delivery options
If you’d prefer to pick up your parcel at another DHL ServicePoint or want us to make another home delivery, just let us know with the My DHL app. You can explore the delivery options below.
Pick it up from a DHL ServicePoint
Want to pick up your parcel any time? We can deliver it to one of our DHL ServicePoints. You can choose from five DHL points near you, which may be a store or locker. We'll tell you when it's ready.
If you want to receive your parcel even when you might not be at home, that’s no problem. You give the courier permission to leave your parcel in a specific place around your home.
Delivery to your neighbors
If you know you won’t be at home, ask your neighbors to sign for the delivery. Remember to tell us their address, so our courier gets the right person.
Arrange a new time or day
We'd be happy to come again. Use the info on the yellow “missed DHL delivery” card to arrange another delivery time or day, including on a evening or a Saturday.
Missed DHL Delivery card
Found a yellow card on your doormat? Go online and enter the delivery code and your postcode and you’ll see the next steps for your parcel. Alternatively, scan the QR code with your phone. You can also schedule a delivery at a time and location that suits you – just use the My DHL app. Please note that you will receive the Missed DHL Delivery card even if we have delivered the parcel to your neighbor.
Download the My DHL app
The official My DHL app is available in the App Store for iOS (iOS 13 and above) and in the Google Play Store for Android (Android 8 and above).
Frequently asked questions
We're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.
How long will the DHL ServicePoint keep my parcel?
What happens if I have my parcel delivered to a DHL Locker?
What should I do if my parcel is delayed or lost?