When will DHL deliver my parcel?
Faqs Help is at hand!
Whether you've missed a delivery, want to track your parcel, or just have a few questions about your shipment, we're there to help as soon as we can. We've also put together a list of FAQs that may just provide an answer to your question. If they don't, please get in touch with our contact center.
Where's my nearest delivery point?
How will I know when my parcel has arrived?
I can't log into the DHL Locker app. What should I do?
Will the person receiving my parcel pay import duty?
I've closed the locker and my parcel is still inside. What should I do?
Can I arrange an international business shipment?
Do special rules apply to shipments to China?
What padding should I use in my parcel?
What happens if something goes wrong?
I haven't received a shipping label. What should I do?
Where can I deliver my parcel?
Why do I need to enter the recipient's e-mail address?
Is there an overview of my sent parcels?
Can I send a parcel to a PO Box?
Can I send envelopes?
How does the recipient know that my parcel has been delivered to a DHL point?
What is the current status of my returned order?
How can I track my international package?
What should I do if my parcel is delayed or lost?
My parcel has been sent to a DHL Locker. How do I collect it?
The DHL Locker app won't connect to the locker. What should I do?
How long will the DHL ServicePoint keep my parcel?
What happens if I have my parcel delivered to a DHL Locker?
How long is my delivery code valid for?
Can someone other than me collect the parcel from the DHL ServicePoint?
I have a complaint about how my parcel was delivered. What can I do?
My parcel has been returned to the sender. What can I do?
Can I have my parcel delivered to a different address?
I expect to receive a “cash on delivery” parcel. Is there anything specific I need to do?
I have not received a shipment number. What should I do?
When will my parcel be delivered?
What happens if the parcel can't be delivered?
Where can I download the DHL Locker app?