We make a difference for your customer
One small step, one giant leap
A successful customer journey starts in your online store. Here, your customer can see all our delivery options. The logistics process that follows has been perfectly attuned to the experience of your customers. If something does go wrong, our team stands at the ready to help. The perfect service from your website to their front door.
dazzling delivery options
Consumers want to receive their orders when and where it suits them. Otherwise, they're likely to abandon their shopping carts in your online store. With our free tools, your customers can choose smart delivery options that will boost your sales and result in higher turnover and customer satisfaction.
E-commerce without borders
If you sell internationally, then DHL Parcel offers your business boundless opportunities with its European logistics network and 50,000 ServicePoints located across the continent. Each point has the same quality, service, and delivery and return options. We also help you arrange customs-related matters.
You can easily integrate our services in your online store. Our plug-ins are free and easy to install. We also offer custom solutions if things are a little more complicated.Integrate more
Returns = revenue
E-shoppers will spend more if the return process is simple. Our European return process is built on simplicity and ease of use. Roll out the red carpet for your customers.Unique return options
Your customers are excited to receive their order, so we send clear e-mails and text messages to inform them about the status of their parcel. They can also use track and trace to follow their parcel anytime.Support for your customer
Ordered before lunch, delivered by dinner
Consumers who buy at a physical shop can enjoy their purchase straightaway. But if they purchase online, they have to wait a little while longer – usually about one day. But with DHL Same Day we are shaking things up to give your customers an exceptional experience and to give you a powerful tool to stay ahead of your competitors.Request DHL Same Day
E-commerce today and tomorrow
Sector manager E-commerce
E-commerce is made possible by innovative logistics. So it comes as no surprise that DHL is at the very center of the development of this enormous growth market. Read what our biggest expert has to say about the current online situation and the superhighway to the future.
Will you become our next partner?
Matchu Sports “DHL Parcel is een transportpartner met spierballen”
"Particuliere klanten verwachten steeds meer service en DHL Parcel snapt dit. Snelle levering, hoge klanttevredenheid en een innovatieve blik richting de toekomst. Precies wat we nodig hebben!"
T.O.M. BV "DHL Parcel feels responsible for our clients"
Tom te Riele
"As an omnichannel company, we reach millions of people. Something happens every now and then – that's just life. It takes one call to our contact person and DHL ensures that the shipment still gets delivered. That’s because they feel responsible for our clients, too."
Drogisterij.net "We kunnen ingrijpen in het bezorgtraject als dat nodig is"
"Snelle levertijd is voor ons een must. De service die DHL daarnaast biedt, is dat we kunnen ingrijpen in het bezorgtraject als dat nodig is. Ook is de klantenservice goed bereikbaar."