Once the sender has handed their parcel over to us, you can amend the delivery arrangements on the DHL Track & Trace page. Enter your shipment number and postal code, and under ‘make other arrangements’ select ‘a safe place around the home.’ In the text box, state the place around your home in which the courier can leave the parcel. Please enter your e-mail address, so that we can update you on your parcel’s delivery status. And it’s even easier if you use the My DHL app!
If a parcel needs to be delivered with proof of delivery (signature, PIN code) or age check, then you won’t be able to select the Agreed Place delivery option. Even if the parcel is on its way to a DHL ServicePoint, you will no longer be able to amend the delivery appointment.