Faqs Can someone other than me collect the parcel from the DHL ServicePoint?

You always need to bring a valid proof of identity (ID card, passport or driving licence) when picking up your parcel. 

Some online stores only allow for the intended recipient to collect the parcel. Sometimes these shipments are insured and a the recipient’s signature is needed. You will be notified if no one other than you can pick it up. If this is the case, please don’t forget to bring a valid ID and drop by yourself to collect it. 

In most cases someone other than the intended recipient can collect it as well, but only if they bring a valid ID. 

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