Despite our high standards for quality, something does sometimes go wrong when shipping large numbers of parcels from A to B every single day. But don’t worry: We’re here to help if we’ve made a mistake.
Damaged or missing shipments
If your parcel is damaged or lost in transit, please contact customer service. Parcels are reimbursed at €3.40 per kilogram.
No label or an incorrect label
If you didn't receive a label after registering your parcel or if the label is not legible, please contact our customer service department for a new label.