Your shipments in control

On this page you can read the consequences of the coronavirus for shipments in the Benelux and the rest of Europe.

Extra hygiene measures
DHL signs for delivery

The virus normally does not spread via parcels and pallets, but the courier and ServicePoint employee are extra alert to all hygiene measures. For the time being, we will therefore sign for shipments that require a signature ourselves. We sign in front of the recipient. We also keep an appropriate distance following the guideline of 1.5 meters and avoid physical contact.

Delivery in Europe
Changes to our services due to the virus

The changes in Europe differ per country. In most countries our courier signs for delivery in front of the recipient. Always check in advance whether your business recipient abroad is open.

The Netherlands

Due to the lockdown, a limited number of DHL ServicePoints are closed. If a parcel is in a closed location, it will be returned to the sender. If a parcel is on its way to a closed shop, we will try to reroute it to the closest available one. Please check the current opening hours before visiting one of our DHL locations.

Find my DHL location

Additionally, you can hand in a maximum of 25 parcels per day at a DHL ServicePoint. Only at XL locations you can hand in a limitless amount of shipments. You can find these locations in our ServicePoint locator. Are you shipping to a closed business or store, but is it still accepting shipments? Then this must be stated at the doorbell, otherwise the shipment will be returned.

Always up to date

If you have any questions about changes to our services as a result of the coronavirus, please don’t hesitate to contact your account manager or our Support Department.

Business Support