Your shipments in control

On this page you can read the consequences of the coronavirus for shipments in the Benelux and the rest of Europe.

Extra hygiene measures
DHL signs for delivery

The virus normally does not spread via parcels and pallets, but the courier and ServicePoint employee are extra alert to all hygiene measures. For the time being, we will therefore sign for shipments that require a signature ourselves. We sign in front of the recipient. We also keep an appropriate distance following the guideline of 1.5 meters and avoid physical contact.

Delivery in Europe
Changes to our services due to the virus

The changes in Europe differ per country. For the countries that are not in the list below business continues as usual. Due to the COVID-19 measures and the holiday period there is a delay of one or more days in Germany, the UK and Ireland. In most countries our courier signs for delivery in front of the recipient. Always check in advance whether your business recipient abroad is open.


Due to the extra COVID-19 measures in Belgium, bpost has more shipments to process than usual. There are delays of 4 to 6 days for delivery to consumers. Packages longer than 120 cm cannot be sent temporarily to Belgian consumers. These will be returned to you. Additionally, stay within your daily agreed volume. If business shipments are on their way to a closed location, they will be returned to the sender.


If your business recipient is closed due to the coronavirus, your shipment will be returned to the sender. Together with the corona measures, the delivery time is at least one more day.


Some of the servicepoints have been closed. Packages will be forwarded to another servicepoint in the area or will be returned to the sender.The delivery of your shipments will be delayed with a few days. Include a telephone number in the shipment data for business recipients. We check whether the recipient is open for delivery. If a shipment cannot be delivered, it will be returned.

Always up to date

If you have any questions about changes to our services as a result of the coronavirus, please don’t hesitate to contact your account manager or our Support Department.

Business Support